Quality Policies

At Paws & Claws Grooming, we are committed to providing high-quality pet grooming and care services. Our goal is to ensure that every pet receives the best possible treatment in a safe, clean, and loving environment. To achieve this, we adhere to the following guidelines:
Training and Education:
Our staff is highly trained and continuously educated to ensure the best practices in pet care.
Hygiene and Safety:
We maintain strict hygiene and safety standards in our facilities to protect the health of our pets and staff.
Quality Products:
We use high-quality products tailored to each pet’s coat type and needs.
Personalized Attention:
We provide personalized attention, adapting to the individual needs of each pet and their owners.
Continuous Evaluation:
We continuously evaluate our services and processes to improve and ensure customer satisfaction.

Privacy Policies

At Paws & Claws, we respect and protect the privacy of our customers and their pets. Our privacy policy is based on local and national laws and focuses on the following principles:
Information Collection:
We collect personal information only when necessary to provide our services, such as name, address, contact information, and pet details.
Information Use:
We use the information collected solely for the intended purposes, such as providing services, billing, and communicating with customers.
Information Protection:
We implement appropriate security measures to protect personal information from unauthorized access, disclosure, or destruction.
Information Disclosure:
We do not share personal information with third parties, except as required by law or with the explicit consent of the customer.
Customer Rights:
Customers have the right to access, correct, or delete their personal information at any time.

Cancellation and Service Policy

Bookings and Appointments:
It is recommended to make reservations in advance to ensure service availability. Appointments can be made through our website, by phone, or in person.
Cancellation Policy:
Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may be subject to a cancellation fee.
Rescheduling Appointments:
Appointments can be rescheduled at no additional cost if the request is made at least 24 hours in advance.
No-Show Policy:
If a customer does not show up for their appointment without prior notice, a no-show fee may be charged.
Service Conditions:
By using our services, customers agree to our quality, privacy, and cancellation policies and commit to providing accurate and complete information about their pets.

My journey

My journey
With over three years of experience in dog grooming, I have become an expert in pet care driven by my passion for animals. My love for pets led me to open Paws & Claws Grooming to provide the best possible service to our beloved pets and their owners. As a proud owner of two Yorkies who require frequent brushing, I understand the importance of proper and personalized care for each pet.

Philosophy and Values

Our philosophy centers on love and respect for all pets. We believe every animal deserves care, gentleness, and dedication. Driven by a deep passion for animals, we treat every pet with the same love as our own. We provide personalized care tailored to each pet’s specific needs, ensuring high-quality and appropriate treatment. With over three years of dog grooming experience, we prioritize safety and well-being, using safe products and techniques for a positive, stress-free experience. Additionally, we are committed to being a valuable resource for pet owners in our community, offering support and advice to keep their pets healthy and happy.

FAQ

¿What services do you offer?

We offer a variety of dog grooming and pet care services, including basic baths, spa baths, deluxe baths, and care by days or weeks.

¿What is the difference between the Basic Bath, Spa Bath and Deluxe Bath?

Basic Bath: Includes bath with cleansing shampoo, brushing, nail trimming, ear and tear stain cleaning, paw trimming, and dead hair removal. Only applies to short-haired pets.
Spa Bath: Includes everything in the Basic Bath plus a special shampoo according to the coat type.
Deluxe Bath: Includes everything in the Spa Bath plus tone-enhancing and moisturizing shampoo, coat detangling, and optional ear or tail color enhancement

¿ How can I take advantage of the 20% discount on the first service?

Simply book your first service with us, and you will automatically receive a 20% discount.

¿What does the care by days or weeks service include?

Professional supervision, socialization activities, walks and exercise, safe play areas, food provided by the owner and fresh water, personalized attention, rest and relaxation areas, and optional bath and grooming services

¿What if my pet needs medication during their stay?

We provide personalized attention that includes administering medication as per the owner’s instructions.

¿How can I contact you for more information or to make a reservation?

You can contact us through our contact form on the website, call us, or send us an email. We will respond to your inquiry as soon as possible.

¿Can I bring my pet’s food?

Yes, you must bring your pet’s favorite food, and we will follow their feeding schedule.

¿How long does each bath and grooming session take?

The duration depends on the selected service and the size and coat type of your pet. Generally, a session can take between 1 to 3 hours.