1. Information We Collect
   To provide you with a secure and personalized service, we may collect the following information when you contact us or schedule an appointment:

Personal Information: Full name, phone number, physical address (particularly for the Pet Taxi service), and email address.

Pet Information: Breed, age, health history, coat condition, and behavior or temperament.

Interaction Data: Call and text message (SMS) history generated through our virtual assistant system for appointment management.

2. Use of Information
   We use your data exclusively to:

Process, schedule, and confirm your grooming appointments.

Coordinate the logistics of the Pet Taxi service (pickup and drop-off).

Send you scheduling links and reminders via our automated SMS system.

Ensure the safety of your pet and our staff by being informed of the animal’s health status and behavior.

3. Information Sharing and SMS (A2P Protection Clause)
   We strictly respect your privacy. No mobile information—including personal phone numbers and text message (SMS) subscription consent data—will be shared, sold, rented, or leased to third parties or affiliated companies for marketing or promotional purposes.

Telephone information is shared only with our telecommunications and routing providers (such as Twilio) for the sole purpose of facilitating the scheduling link or service confirmations that you have requested by calling our line. 4. Data Retention and Security
We implement digital and physical security measures to protect your data. Only authorized personnel have access to our clients’ information for the purpose of providing services.

PART 2: TERMS AND CONDITIONS OF SERVICE
By requesting our services, interacting with our virtual assistant, or booking an appointment at Paws & Claws Pets Grooming LLC, you agree to the following terms and conditions.

Section A: Text Messaging (SMS) and Virtual Assistant Terms
Consent: By calling our telephone line and requesting or accepting the delivery of a link to schedule an appointment, you consent to receive automated text messages (SMS) from us.

Frequency and Rates: The frequency of messages will depend on your interactions with our scheduling system (typically one message containing the link per call). Paws & Claws Pets Grooming LLC does not charge for this service; however, standard message and data rates may apply through your mobile service provider.

Cancellation (Opt-out): You may stop receiving messages at any time by replying with the word STOP. Upon doing so, you will receive a single message confirming your removal from the automated system.

Assistance: If you need help with the messaging system, reply with the word HELP or contact us by calling our main line directly.

Carrier Limitation of Liability: Mobile carriers (e.g., AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages.

Section B: Dog Grooming and Pet Taxi Policies
To ensure the safety and well-being of the animals and our staff, we adhere to strict professional ethical standards:

Behavior and Safety: We reserve the right to refuse service, or to discontinue it, if a pet exhibits excessively aggressive behavior or severe stress that poses a risk to its own health or the safety of our staff. Coat Maintenance and Double-Coated Breeds: We encourage education regarding proper coat care. If a pet arrives with severe matting, the de-matting process may cause discomfort or reveal underlying skin conditions. In extreme cases—and always prioritizing the animal’s health over aesthetics—it may be necessary to perform a close shave. The client assumes the risks associated with the removal of severely matted fur.

Health and Vaccination: By scheduling an appointment, the client certifies that the pet is up to date on all mandatory vaccinations (including Rabies) and does not suffer from any contagious diseases.

Pet Taxi Service: If you utilize our pick-up and drop-off service, the pet must be ready at the agreed-upon time. Paws & Claw